How I handle your privacy

Who I am

Digital Wave Web Design is a web design business based in Mandurah, Western Australia, serving businesses in Mandurah, Perth, Peel and wider WA. This policy covers my website, enquiries and related business communications.

For privacy questions, contact me at hello@digitalwavewebdesign.com.au or on 0490 031 565.

Information I collect

I may collect:

• Contact form details: your name, email address, service interest, optional website address, message, the type of request (for example, a free website check) and, if you choose to tell me, how you heard about me.
• Information you provide by email or phone: your business and contact details, project requirements and any attachments you send.
• Website usage information: pages viewed, how you arrived at the website, approximate location, device and browser details, and cookie identifiers.
• Technical information for security: information such as your IP address and browser details, processed by my hosting and spam-protection providers.
• Client information: information needed for billing, project management, support and client communication.

I do not intentionally request sensitive information, such as health information. Please do not include sensitive information in the contact form.

You can make a general enquiry by phone without giving your full name. If you would like a follow-up response, I need a way to contact you.

How I collect information

I collect information directly when you submit my contact form, email me, call me or communicate with me about a project.

Information is also collected automatically through Google Analytics, hosting server logs and the spam-protection check on my contact form.

My contact form

My contact form uses Formspree. When you submit an enquiry, the information you enter is sent to Formspree for processing and delivery to me. Formspree may also collect technical information to operate and secure its service. See the Formspree Privacy Policy.

The form uses Cloudflare Turnstile to help prevent spam. Turnstile processes technical signals, such as your IP address and browser details, to detect and block bots. Cloudflare also uses these signals to improve its bot-detection capabilities. See the Turnstile Privacy Addendum.

After a successful submission, you are redirected to a thank-you page. That page sends an enquiry event to Google Analytics to help me estimate website enquiries. Direct visits or repeat visits to the page may also be counted.

I do not include your name, email address, message or other submitted form values in that analytics event.

Google Analytics and cookies

I use Google Analytics 4 (GA4) to understand website use and improve my content, performance and enquiry pathways.

Google Analytics loads when you visit my website. I do not currently provide an on-site analytics consent control.

GA4 collects information such as pages viewed, engagement, referral sources, device and browser details, and approximate location. It uses first-party cookies, including _ga and _ga_<ID>, to distinguish visitors and sessions. These cookies have a default lifetime of two years, which may be refreshed by subsequent activity.

Your browser sends your IP address to Google when communicating with its service. Google states that Google Analytics does not log or store IP addresses.

Retention: my GA4 user and event data retention setting is 14 months. Google automatically deletes data covered by that setting as it expires. Depending on the "reset on new activity" setting, subsequent activity may extend retention of a user identifier. Aggregated reports, such as monthly page-view totals, are not affected by this retention setting.

Advertising: I have not enabled Google signals or advertising features, and I do not use Google Analytics for advertising or remarketing.

I use analytics to understand website activity rather than to identify individual visitors, and I do not combine analytics data with enquiry details.

Your choices

You can:

• Block or delete cookies through your browser settings. This may limit cookie-based measurement but does not necessarily prevent all analytics requests.
• Use the Google Analytics Opt-out Browser Add-on to prevent measurement by supported Google Analytics scripts in a supported browser.
• Read how Google uses information from websites that use its services.

Why I use personal information

I use information to:

• Respond to enquiries and provide quotes.
• Plan, deliver and support website projects.
• Manage requested domain, hosting, email and maintenance services.
• Send service-related communications and project updates.
• Understand website use and improve content and usability.
• Maintain business, invoice and legal or tax records.
• Protect my website, systems and business from spam, misuse and security threats.

I do not use enquiry details to subscribe you to newsletters or advertising campaigns.

When I disclose information

I do not sell personal information.

I may share information where reasonably necessary with:

• Providers supporting my website and business, including Formspree, Cloudflare, Google and Hostinger.
• Professional advisers, insurers, payment and accounting providers.
• Technology platforms needed to deliver services you request.
• Authorities or other parties where disclosure is required or authorised by law.

Overseas processing

Some providers may store or process information outside Australia:

• Formspree: in the United States and other countries where it operates.
• Google: on infrastructure outside Australia, which may include the United States.
• Cloudflare: through its international infrastructure.
• Hostinger: through its hosting and email infrastructure, which may include locations outside Australia.

Website hosting, email storage and provider backups may use different locations.

I take reasonable steps to protect information handled through these services. Overseas providers may be subject to laws that differ from Australian law.

Storage and security

I take reasonable steps to protect personal information from misuse, loss, interference and unauthorised access, modification or disclosure. Measures include two-factor authentication on key accounts, account and device security, access controls and limiting access to information needed for business purposes.

No website, email or internet transmission is completely secure. Please avoid sending sensitive information unless necessary for your enquiry or project.

How long I keep information

I retain personal information for as long as reasonably needed to respond to enquiries, provide services, maintain business records, resolve disputes and meet legal or tax obligations.

Google Analytics retention is described above.

When information is no longer needed, I take reasonable steps to delete or de-identify it. Records that must be retained may be securely archived with restricted access.

Access and correction

You can ask to access or correct personal information I hold about you by emailing hello@digitalwavewebdesign.com.au or calling 0490 031 565.

Please provide enough detail for me to identify the information. I may need to verify your identity before responding.

I aim to respond within 30 days. There is no charge to submit an access or correction request.

Privacy complaints

Please send privacy complaints to hello@digitalwavewebdesign.com.au. I will review your concern and aim to respond within 30 days.

If you are dissatisfied with my response, you may be able to complain to the Office of the Australian Information Commissioner, depending on whether the matter falls within its jurisdiction.

Updates to this policy

I may update this policy when my website, services, providers or information-handling practices change. The current version and its "Last updated" date will be available on this page.

Contact me

Digital Wave Web Design
Email: hello@digitalwavewebdesign.com.au
Phone: 0490 031 565