Frequently asked questions

I work closely with you from concept to launch, understanding your goals, designing with your audience in mind, and creating a custom design for your review and approval before building a site that looks great and works smoothly on any device.

I will need basic details about your business, goals, branding, and any content or examples that inspire you. This helps me design a website that reflects your brand and supports your objectives.

Launch and Business websites are usually completed within 2 to 4 weeks, and Signature websites within 4 to 6 weeks, depending on the project scope and how quickly content, feedback and approvals are available.

If you do not have images ready, that is completely fine. I have access to a wide range of professional stock photos and can select suitable options to support your business and design.

If you do not have content prepared, I can write it from a short questionnaire for $290 per page incl. GST. This covers up to 400 words based on your business information, headings, a clear call to action and one round of copy revisions. Longer pages and research-heavy work are quoted first; I’ll agree the writing scope for a long one-page website before quoting.

Light proofreading and formatting of text you supply are included in your website build. New copy or substantial rewriting is charged separately.

If you do not have a logo yet, I can design one that fits your brand and website, with 2 to 3 options to choose from. Logo design isn't included in the website packages; it's quoted on request.

Yes. I help clients refresh and improve existing websites, and I will provide practical advice based on your specific situation.

In some cases, older websites may not be cost-effective to update because of outdated technology. If that is the case, I may recommend a full website redesign so your site is modern, functional, and ready for future updates.

No, you do not have to host with me, but I recommend it. Hosting with Digital Wave makes it easier for me to respond quickly if issues come up and to minimise downtime.

If you manage your own hosting, I can still provide support when needed.

Your first 12 months of hosting & care are included with your package, from the day your site goes live. If you host elsewhere after that, Hosting & care doesn't apply, and I can quote for updates and support.

Yes. Every package includes 12 months of Hosting & care from the day your site goes live. It covers monthly updates, daily uptime and security checks, weekly backups, fixes for anything an update breaks, and a reply within 2 business days. Daily backups are available as an add-on for $120 a year incl. GST. From year two, it's $295 a year for an Astro website or $465 a year for a WordPress website, incl. GST. Content edits, redesigns and major changes are quoted separately.

Yes. Extra pages are $290 incl. GST each, designed to match your site. If you need the words written too, copywriting is $290 per page incl. GST.

No. There are no lock-in contracts.

There are no monthly charges from me. Your package price includes 12 months of hosting & care from the day your site goes live, plus a new domain if you need one, registered in your business's name. From year two, Hosting & care is billed yearly: $295 for an Astro website ($110 hosting + $185 care) or $465 for a WordPress website ($110 hosting + $355 care), incl. GST. If I registered your domain, renewal is $35 a year incl. GST. Subscriptions you choose yourself, such as a booking platform or email, are paid to those providers. You can also move your website to your own hosting at any time. You'll then be responsible for backups and updates, or I can quote to manage them for you.

Yes. Your website is built for your business, and you are not locked in to hosting with Digital Wave.

I submit your website to Google as soon as it goes online. It often takes about a week for a new site to start appearing in search results, but timing can vary depending on Google's indexing process.

No one can guarantee a top organic ranking on Google. Rankings can change daily and are influenced by many factors, including the searcher's location, search history, competition, website content, and ongoing SEO work.

One fast way to get your website noticed is through Google Ads. I can help you set up and run Google Ads campaigns to promote your business online.